Proposed cleaning specification

Independent Living schemes and Extra Care schemes 

Corridors and stairs 

Clean any internal glazing frames monthly. Spot check every visit

Windows in main entrance doors should be cleaned internally and externally including the surrounding frame and architrave 

Doors, handles, intercom system and all touchpoints to be wiped down and sanitised 

Mailboxes should be wiped down and sanitised 

Dust/clean and sanitise ledges, surfaces, radiators, and skirting 

Wipe clean switches, sockets, and noticeboards 

Wipe clean banisters and rails and sanitise 

Clean and remove any marks on walls  

All light fittings to be dusted  

All cobwebs to be removed 

Sweep, mop, hoover and polish all floor coverings  

Use a wet mop followed by dry mop system all year 

Wipe clean perimeter of floor and stair treads to remove dirty marks left by mops 

Small stains on carpets must be removed immediately and reported if they can’t be cleaned

Remove all junk/non-personal/non-addressed mail 

External porches are subject to the same specification as above 

Wet floor signs must be displayed while cleaning is taking place 

Floors must be left dry and nonslip after each visit 

Lifts

All exterior surfaces must be cleaned and polished on every floor level 

All call points must be sanitised inside and out 

Internally, the floor surface must be swept, vacuumed, mopped or all three 

Wipe over wall surfaces and skirtings 

Clean and polish any mirrored or glass surfaces monthly. Spot check every visit 

Door runners are to be cleaned and kept free of debris and dirt 

Wet floor signs must be displayed while cleaning is taking place 

Floors must be left dry and nonslip after each visit 

Bin stores - internal and external 

Floors should be swept clean and sanitised 

Clean any internal windows or glass surfaces including frames monthly. Spot check every visit 

Dust/ clean and sanitise ledges, surfaces, radiators, and skirting 

Wipe clean switches, sockets, and noticeboards 

Clean and remove any marks on walls 

All light fittings to be dusted 

All cobwebs to be removed 

Office areas 

Clean any internal windows or glass surfaces including frames monthly. Spot check every visit 

Wipe clean any glass panels and light switches 

Wastepaper bins shall be emptied and cleaned  

Doors and handles to be wiped down and sanitised 

Dust ledges, surfaces, radiators, and skirting 

Wipe clean all desks, furniture, or wall decoration 

Wipe clean and sanitise all IT equipment and telephones 

Clean and remove any marks on walls  

Sweep, mop, hoover and polish all floor coverings  

Laundries 

Clean any internal windows or glass surfaces including frames monthly. Spot check every visit 

Empty bins and clean if necessary  

Clean and sanitise sink area including taps wiped and polished 

Damp wipe tops, fronts and inside rim of machines 

Remove and clean filters 

Condensing water in tumble driers to be emptied 

Spot clean tiles and wall surfaces  

All light fittings to be dusted and cobwebs to be removed from ceilings 

Doors and handles to be wiped down 

Dust ledges, surfaces, radiators, and skirting 

Wipe clean worktops, splashbacks, and cupboard fronts 

Sweep and mop floor 

Ensure wet floor signs are displayed whilst cleaning is taking place 

Bike and scooter shelters  

Doors and handles to be wiped down and sanitised 

Floors should be swept clean and sanitised 

Clean any internal windows or glass surfaces including frames monthly. Spot check every visit 

Dust/ clean and sanitise ledges, surfaces, radiators, and skirting 

Wipe clean switches, sockets, and noticeboards 

Clean and remove any marks on walls  

All light fittings to be dusted 

All cobwebs to be removed 

Communal lounge areas 

Wastepaper bins shall be emptied and cleaned  

Clean any internal windows or glass surfaces including frames monthly.  Spot check every visit 

Doors, handles, intercom system and all touchpoints to be wiped down and sanitised 

Dust/ clean and sanitise ledges, surfaces, radiators, and skirting 

Wipe clean switches, sockets, and noticeboards 

Wipe/ clean banisters and rails and sanitise 

Clean and remove any marks on walls  

All light fittings to be dusted 

All cobwebs to be removed 

Sweep, mop, hoover and polish all floor coverings  

Use a wet mop followed by dry mop system all year 

Small stains on carpets must be removed immediately and reported if they can’t be cleaned.

Wet floor signs must be displayed while cleaning is taking place 

Floors must be left dry and nonslip after each visit 

Kitchens 

Empty bins and clean 

Clean and sanitise sink area including taps wiped and polished 

Damp wipe inside and front of microwave 

Fridge to be cleaned inside and front weekly 

Sanitise exterior of all white goods, appliances, cupboard fronts, splashbacks and surfaces 

Dishwasher to be loaded and switched on daily.  Deep clean with dishwasher cleaning tablet once a month 

Spot clean and sanitise tiles and wall surfaces  

Clean any internal windows or glass surfaces including frames 

Doors and handles to be wiped down and sanitised 

Replenish stocks of soap/hand towels 

Dust/clean and sanitise ledges, surfaces, radiators and skirting 

Wipe clean worktops, splashbacks and cupboard fronts 

Sweep and mop floor 

Wet floor signs must be displayed while cleaning is taking place 

Floors must be left dry and nonslip after each visit 

Toilets and bathrooms 

Toilets and urinals cleaned and sanitised  

Sinks cleaned and sanitised 

Taps wiped and polished 

Clean mirrors and any glass surfaces 

Clean any shower cubicles or shower equipment including drain. Run showers for three minutes once per week (this isn’t legionnaires testing) 

Spot clean tile, partitions and wall surfaces  

Empty bins and clean (excluding sanitary bins) 

Doors and handles to be wiped down 

Replenish stocks of soap/toilet tissue/air freshener/hand towels etc.

Dust ledges, surfaces, radiators and skirting 

Wipe/polish equipment such as hand dryer, soap dispenser, vending machines etc.

Sweep and mop floors 

Wet floor signs must be displayed while cleaning is taking place 

Floors must be left dry and nonslip after each visit 

Deep Clean (SOR) 

The Contractor(s) should submit a price to undertake the following additional tasks: 

Deep clean of all floor coverings in communal areas

High-power jet washing of all bin stores (internal and external)

Paladin bin / wheelie bin cleaning (twice a year)

Deep cleaning of all white goods in communal kitchens

Environmental clean 24/7 service (hazardous waste)

Needle sweep

Window cleaning specification  

A detailed list of properties - including addresses and specific requirements for each location - will be provided. The Contractor(s) is expected to visit each site as specified in the schedule provided. 

Windows are to be cleaned externally to all areas as set out in the window cleaning frequency schedule. Associated frames, heads, sills, trickle vents and panels, soffits, and facias will also be cleaned.

Cleaning will be done using clean, ionised water so that all windows, frames, heads, sills, and panels will be clean, clear, free of loose dust, soilage, stains, cobwebs and are smear free.

The use of water-fed pole systems - ‘reach and wash’ - is the recognised method of window cleaning for these sites.

At some sites, it won’t be possible to operate a reach and wash system, therefore the Contractor(s) will require specialist access equipment and operatives who are trained to operate such equipment. Allowances will be made in the Contractor's costs for this.

Windows in main entrance doors should be cleaned internally including the surrounds, frame, and architrave.

Any damage or defects noticed during cleaning should be reported to Longhurst Group’s Service Contracts Officer.

The contractor must adhere to all relevant health and safety regulations, including: 

Providing appropriate personal protective equipment (PPE) for all staff.

Using ladders, scaffolding, or other equipment safely and appropriately.

Ensuring all work is carried out in a manner that ensures the safety of the contractor's staff, Longhurst Group's colleagues, customers, and the public.

The contractor must hold valid public liability insurance and provide proof of this insurance with the tender submission. The contractor is liable for any damage caused to the property during the course of the work. 

Gutter cleaning specification  

A detailed list of properties, including addresses and specific requirements for each location, will be provided. The contractor(s) is expected to visit each site as specified in the schedule provided by Longhurst Group. 

Gutter cleaning services are to be conducted bi-annually, with specific visits scheduled for the spring and autumn seasons. Additional visits may be requested as needed. 

Provide comprehensive gutter cleaning services for all specified properties.

Remove all debris, including leaves, twigs, and any other obstructions from the gutters and downspouts.

Inspect gutters and downspouts for any damage or blockages and report these to Longhurst Group’s Service Contracts Officer.

Ensure that all gutters and downspouts are functioning properly after cleaning.

Dispose of all debris removed from the gutters in an environmentally-friendly manner.

The contractor must adhere to all relevant health and safety regulations, including: 

Providing appropriate personal protective equipment (PPE) for all staff

Using ladders, scaffolding, or other equipment safely and appropriately

Ensuring all work is carried out in a manner that ensures the safety of the contractor's staff, Longhurst Group's colleagues, customers, and the public.