FAQs
- Review complaint performance.
- Work alongside the Head of Customer Experience to improve performance.
- Review customer satisfaction with the outcomes of complaints.
- Help us to check if we’re compliant with the Housing Ombudsman Complaint Handling code.
- Help us to check that we’re showing value for money.
- Work with us to develop ideas for service improvements.
- The group will meet on Microsoft Teams around once a month.
- There will be a minimum of eight meetings a year.
- You’ll receive a £50 shopping voucher on completion of a year’s involvement on the Group.
- Your views and feedback will drive service improvement through constructively challenging our performance.
- Your proposed improvements will develop a better service that listens to customers’ feedback.
- An opportunity to improve your knowledge of housing services and build your confidence.
What will I do as part of the Complaint Working Group?
How often will the Complaint Working Group meet?
How long will the group run?
What will be the result of my involvement?