Customer question for potential contractors

This is the question that was written by customers. It was included in the tender for service providers to respond to and will be scored by customers:

Please provide a comprehensive statement addressing the following points:

Quality assurance: How will you ensure that we receive the highest standard of cleaning possible? Please outline your quality control measures and any protocols you have in place to maintain consistent cleaning standards.

Customised specifications: How do you ensure that the cleaning specifications are tailored to each property, considering extra areas, rooms, or items that need to be cleaned? Describe your process for assessing and updating the cleaning requirements for individual properties.

Access to areas: How do you ensure that your staff can access all the areas they need to clean? Outline your approach to managing keys or entry codes necessary to perform the cleaning duties.

Equipment readiness: How do you make sure your staff have all the necessary equipment to perform the cleaning tasks to the required standard at every property?

Monitoring and compliance: How do you monitor your staff to ensure that they cover all areas included in the cleaning specification and spend an adequate amount of time on site? Explain your methods for monitoring and verifying staff performance and attendance.

Timing and communication: Explain how you will ensure consistency and routine in your cleaning visits, and how you will handle any necessary changes to the schedule. How will you calculate that cleaners have enough time?

Product safety: What steps do you take to ensure that the cleaning products you use are safe and do not cause allergic reactions among customers? Describe your process for selecting and vetting cleaning products, including any customer communication regarding product ingredients.

Staff vetting and safety: How do you conduct background checks on your staff to ensure the safety of customers? Provide details on your hiring process, including any specific checks or certifications required.