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Thank you to those who applied, once we've selected the members, we'll send Microsoft Teams meeting invitations.
If you think this sounds like the role for you, please apply by completing the form on this page.
The Complaint Working Group will play a major role in reviewing the common themes which drive the number of complaints we receive.
The Group also makes recommendations on where improvements can be made to help us understand the root cause of many of our complaints so we can continue to improve our services.
The Complaint Working Group’s contribution and focus will have a direct impact in ensuring Amplius is compliant with the Housing Ombudsman’s Complaint Standard in that our approach to complaint handling is customer-focused and flexible when responding to customers’ differing needs.
The Group will also have a focus on performance, the delivery of high-quality services and excellent standards.
The aims of the Complaint Working Group are to:
Operate on behalf of customers to make sure that we respond to complaints in a way that meets customers’ needs.
Monitor and review performance targets and customer satisfaction for complaints.
Examine the evidence of good and bad practice within Amplius and make recommendations for service improvements.
Review information on our website linked to complaints and check the effectiveness of the processes used when dealing with complaints.
All meetings will be on Microsoft Teams.
Further information can be found in the FAQs and documents section on this page.
Closing date 27 January.
This opportunity is now closed
Thank you to those who applied, once we've selected the members, we'll send Microsoft Teams meeting invitations.
If you think this sounds like the role for you, please apply by completing the form on this page.
The Complaint Working Group will play a major role in reviewing the common themes which drive the number of complaints we receive.
The Group also makes recommendations on where improvements can be made to help us understand the root cause of many of our complaints so we can continue to improve our services.
The Complaint Working Group’s contribution and focus will have a direct impact in ensuring Amplius is compliant with the Housing Ombudsman’s Complaint Standard in that our approach to complaint handling is customer-focused and flexible when responding to customers’ differing needs.
The Group will also have a focus on performance, the delivery of high-quality services and excellent standards.
The aims of the Complaint Working Group are to:
Operate on behalf of customers to make sure that we respond to complaints in a way that meets customers’ needs.
Monitor and review performance targets and customer satisfaction for complaints.
Examine the evidence of good and bad practice within Amplius and make recommendations for service improvements.
Review information on our website linked to complaints and check the effectiveness of the processes used when dealing with complaints.
All meetings will be on Microsoft Teams.
Further information can be found in the FAQs and documents section on this page.
