Barriers survey

Colleagues, please read through the below introduction to customers and then work through the survey questions with them. We don't need their details unless they choose to give it in the last question. Please make sure you put your full name in the first box to be entered into the prize draw. Thank you for your help with this as it's really important piece of work.

We understand that our services need to be accessible for customers from a diverse range of backgrounds as well as those who have specific needs. We’re committed to ensuring that all our customers have fair access to the services we provide.  

We want to better understand the challenges faced by our customers who may have specific needs, and we’d love your input to help us improve this. 

We appreciate it if you would take part in a short survey to help us better understand how we can enhance our support for customers like you. Your feedback will help us build a more inclusive and accessible experience for all our customers. 

Please note that the survey is completely anonymous. This means we’re unable to address specific issues directly through this process. If you have an issue that needs to be dealt with, please contact our Customer Services Team.

Thank you for your time and for helping us improve the way we support you.