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FAQs

What will I do as part of the Planned Maintenance Working Group?
How often will the Planned Maintenance Working Group meet?
How long will the group run?
What results will my involvement produce?

    What will I do as part of the Planned Maintenance Working Group?

    • Review planned maintenance performance.
    • Review customer satisfaction with the planned maintenance service
    • Help us to check if we're meeting our service standards.
    • Help us to check that we're offering value for money.
    • Work with us to develop ideas for service improvements.
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    How often will the Planned Maintenance Working Group meet?

    • The group will meet on Microsoft Teams around once a month.
    • There will be a minimum of eight meetings a year.
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    How long will the group run?

    • The Group will run for at least a year.
    • You’ll receive a £50 shopping voucher on completion of a year’s involvement on the group.
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    What results will my involvement produce?

    • Your views and feedback will drive service improvement through constructively challenging our performance.
    • Your proposed improvements will develop a better service that listens to customers’ feedback.
    • An opportunity to improve your knowledge of housing services and build your confidence.
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