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Please be aware that this project was completed before Longhurst Group merged with Grand Union Housing Group to become Amplius.
Welcome to our page dedicated to customers aged 25 and under.
We want to hear more from our younger customers so we can take your opinions on board too. We use feedback from customers to improve a range of services and it’sreally important to us that we hear as many customer voices as possible.
Last year we asked our customers in this age range what barriers they had to sharing their views with us. Below are some of the main themes and what we’ve done to resolve them.
You said – Customers don’t have time to give their opinion.
We did – We introduced a new virtual way of getting involved so you can quickly share your opinion at a convenient time for you. It can be as simple as selecting an option on a poll.
You said – Customers feel anxious about sharing their views.
We did – We created a group just for your age group so younger customers feel more comfortable among similar aged people. If that’s not for you, then sharing your view in a survey is completely hidden from others and using a screen name on The Hub means your identity is hidden from other customers.
You said – Targeted advertising would help make customers in your age group aware of our engagement activities.
We did – We’ve emailed all customers in this age group to invite them to join us on The Hub.
You said – We should have more competitions and incentives.
We did – Whilst we believe that having your voice heard and representing your age group in decisions is a great incentive, we agree that it’s nice to have rewards. Therefore,we’ve introduced more prize draws within our engaging activities and have regular competitions on The Hub that you can join. We’ve even added a prize draw to this page!
We've consulted again with customers recently and you can read our update below. You can also share your thoughts and suggestions on the below forum.
If you have any further questions, ideas or would like to discuss customer engagement with us in more depth, then please feel free to contact us on customer.engagement@longhurst-group.org.uk
Please be aware that this project was completed before Longhurst Group merged with Grand Union Housing Group to become Amplius.
Welcome to our page dedicated to customers aged 25 and under.
We want to hear more from our younger customers so we can take your opinions on board too. We use feedback from customers to improve a range of services and it’sreally important to us that we hear as many customer voices as possible.
Last year we asked our customers in this age range what barriers they had to sharing their views with us. Below are some of the main themes and what we’ve done to resolve them.
You said – Customers don’t have time to give their opinion.
We did – We introduced a new virtual way of getting involved so you can quickly share your opinion at a convenient time for you. It can be as simple as selecting an option on a poll.
You said – Customers feel anxious about sharing their views.
We did – We created a group just for your age group so younger customers feel more comfortable among similar aged people. If that’s not for you, then sharing your view in a survey is completely hidden from others and using a screen name on The Hub means your identity is hidden from other customers.
You said – Targeted advertising would help make customers in your age group aware of our engagement activities.
We did – We’ve emailed all customers in this age group to invite them to join us on The Hub.
You said – We should have more competitions and incentives.
We did – Whilst we believe that having your voice heard and representing your age group in decisions is a great incentive, we agree that it’s nice to have rewards. Therefore,we’ve introduced more prize draws within our engaging activities and have regular competitions on The Hub that you can join. We’ve even added a prize draw to this page!
We've consulted again with customers recently and you can read our update below. You can also share your thoughts and suggestions on the below forum.
If you have any further questions, ideas or would like to discuss customer engagement with us in more depth, then please feel free to contact us on customer.engagement@longhurst-group.org.uk
We'd love to start a conversation with our younger customers where they can share their thoughts on what we can do to hear more from this age group.
Feel free to share your views on any of the questions below orgive us any thoughts you have about how we can get this group of customers more involved with us.
- What would help customers in your age group to join our Scrutiny Team or Customer Forum?
- How could we get more customers in your age group to share their views in surveys, polls and on ideas boards?
- What do you think about us launching a virtual group for customers all aged 25 and under to look at project designs or newsletters etc. focused on getting that group more engaged with us?
- Why do you think customers in your age group don't want to get involved or share their views?
